Guest Terms & Conditions

By accessing, using, requesting services through, approving arrangements through, or making payments through Carrara Collective ("Carrara"), you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, you should not use Carrara's services.

Carrara Collective is a luxury hospitality curation service.

Carrara assists guests by coordinating, facilitating, and managing requests for experiences, transportation, dining, provisioning, wellness services, charters, activities, and other hospitality-related arrangements.

Carrara does not generally provide the underlying services requested by guests. Services are performed by independent third-party vendors.

Payment for a requested arrangement authorizes Carrara to secure that arrangement on the guest's behalf. An arrangement is not considered confirmed until confirmed by the applicable vendor.

Carrara may decline, modify, or withdraw a requested arrangement when necessary due to vendor availability, operational constraints, legal requirements, safety concerns, or other circumstances.

Carrara coordinates services provided by independent third-party vendors.

Carrara does not own, operate, supervise, manage, control, or provide the services performed by third-party vendors unless expressly stated otherwise.

Each vendor is solely responsible for:

• Service delivery
• Safety
• Licensing
• Insurance
• Legal compliance
• Scheduling
• Operations
• Personnel
• Equipment
• Service quality

Guests acknowledge that third-party vendors operate independently from Carrara and that Carrara is not responsible for the acts, omissions, errors, delays, injuries, damages, cancellations, interruptions, or failures of third-party vendors.

Guests may receive payment requests for arrangements coordinated through Carrara.

Prior to approval, guests may be shown:

• Service descriptions
• Pricing
• Vendor cancellation policies
• Important service notes
• Additional arrangement-specific terms

By approving an arrangement, the guest authorizes Carrara to proceed with securing that arrangement on the guest's behalf.

By completing payment, the guest authorizes Carrara to collect and process payment and, where applicable, remit funds to third-party vendors.

Carrara may use third-party payment processors to process transactions.

Cancellation eligibility, refund eligibility, weather policies, rescheduling policies, and other service-specific policies are determined by the applicable vendor.

Vendor policies are presented to guests during the approval process whenever available.

By approving an arrangement, the guest acknowledges and accepts the vendor's applicable cancellation and refund policies.

Carrara will make reasonable efforts to assist guests with cancellation requests, refund requests, rescheduling requests, and service disputes.

Carrara does not independently determine refund eligibility and does not guarantee refunds where a vendor declines to provide one.

When Carrara receives an approved refund from a vendor, Carrara will make reasonable efforts to process the corresponding refund to the guest.

If a vendor fails to perform a service, cancels a service, becomes unavailable, becomes insolvent, ceases operations, or otherwise fails to fulfill its obligations, Carrara may make reasonable efforts to:

• Secure a replacement vendor
• Obtain a refund
• Obtain a credit
• Reschedule the service
• Pursue another reasonable resolution

Carrara does not guarantee replacement services, refunds, credits, or recovery of funds in such situations.

Guests are solely responsible for:

• Their own conduct
• The conduct of their invitees, family members, and guests
• Compliance with vendor rules and requirements
• Compliance with property rules and requirements
• Compliance with applicable laws and regulations

Guests remain responsible for any damages, losses, fines, penalties, fees, claims, or liabilities resulting from their actions or the actions of their invitees.

Carrara is not responsible for damages caused by guests or their invitees.

Carrara coordinates access to third-party transportation providers, charter operators, captains, guides, instructors, and experience providers.

The applicable vendor remains solely responsible for:

• Safe operation
• Licensing
• Insurance
• Equipment
• Personnel
• Safety procedures
• Legal compliance

Guests acknowledge that participation in certain activities may involve inherent risks and assume those risks to the fullest extent permitted by law.

Carrara may assist with provisioning and specialty requests.

Guests requesting alcohol-related products represent that they are legally eligible to purchase and receive such products.

Guests are responsible for ensuring that alcohol products are lawfully received, possessed, and consumed.

Carrara reserves the right to decline alcohol-related or other special requests at its discretion.

Guests are responsible for providing accurate information regarding:

• Allergies
• Dietary restrictions
• Accessibility requirements
• Medical considerations
• Special accommodations

Carrara may communicate this information to vendors but cannot guarantee the suitability, availability, or performance of vendor-provided accommodations.

Carrara strives to provide attentive hospitality support and coordination services.

Response times may vary based on operational conditions, vendor availability, staffing, travel schedules, emergencies, and other factors.

Carrara does not guarantee immediate responses, uninterrupted communications, or 24-hour availability.

Carrara will use reasonable efforts to respond to guest communications in a timely manner.

Guests agree not to initiate chargebacks or payment disputes that are inconsistent with their approved arrangements, accepted vendor policies, accepted terms, or completed services.

In the event of a chargeback or payment dispute, Carrara may provide records including approvals, acknowledgments, communications, payment records, vendor policies, and other documentation relevant to the transaction.

Carrara reserves the right to recover losses, costs, fees, expenses, and damages arising from fraudulent, improper, or bad-faith chargebacks or payment disputes.

To the fullest extent permitted by law, Carrara's liability shall be limited to direct damages arising solely from Carrara's own conduct.

Carrara shall not be liable for the acts, omissions, negligence, errors, delays, cancellations, interruptions, failures, injuries, property damage, losses, or conduct of third-party vendors.

Carrara shall not be liable for weather events, natural disasters, force majeure events, travel interruptions, governmental actions, labor disruptions, or circumstances beyond Carrara's reasonable control.

In no event shall Carrara be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-opportunity damages.

To the fullest extent permitted by law, Carrara's maximum aggregate liability shall not exceed the amount paid to Carrara for the specific arrangement giving rise to the claim.

Guest information may be collected, stored, and shared as reasonably necessary to coordinate requested services and operate the Carrara platform.

Use of guest information is governed by Carrara's Privacy Policy.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute arising from these Terms shall be resolved in the appropriate courts located within the State of Florida, unless otherwise required by applicable law.

Carrara reserves the right to update or modify these Terms & Conditions at any time.

Updated versions become effective upon posting unless otherwise stated.

Continued use of Carrara's services constitutes acceptance of the updated Terms.