Privacy Policy

We may collect information including the following.

Contact Information

• Name
• Email address
• Telephone number

Reservation Information

• Property information
• Arrival and departure dates
• Guest count
• Reservation details
• Hospitality service requests

Guest Preference Information — information voluntarily provided by guests, including:

• Dietary preferences
• Allergies
• Accessibility needs
• Service preferences
• Likes and dislikes
• Family preferences
• Birthdays, anniversaries, and special occasions
• Hospitality preferences
• Other information provided to help personalize future experiences

Communications

• Messages sent through the Carrara platform
• Service inquiries
• Guest feedback
• Reviews
• Survey responses

Payment Information — Carrara may maintain records relating to payments, invoices, payment status, refunds, and transaction history. Payment card information is processed by third-party payment processors (Stripe) and is not stored by Carrara.

Carrara may use information to:

• Coordinate hospitality services
• Fulfill guest requests
• Personalize guest experiences
• Maintain guest preference profiles
• Communicate with guests
• Process payments
• Facilitate vendor arrangements
• Improve services
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with legal obligations

Carrara shares information only as reasonably necessary to provide requested services. Examples may include:

• Providing dietary information to a private chef
• Providing transportation details to a driver
• Providing passenger information to a charter operator
• Coordinating information with participating Property Managers

Carrara does not sell guest personal information.

Carrara does not share guest information for unrelated third-party marketing purposes.

Carrara may retain guest preferences and service history in order to personalize future experiences. Examples may include:

• Dining preferences
• Allergies
• Preferred activities
• Family needs
• Special occasions
• Prior hospitality arrangements

This information helps Carrara deliver a more personalized experience during future stays.

Carrara retains information only for as long as reasonably necessary to:

• Provide services
• Maintain guest profiles
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Maintain business records
• Enforce contractual rights

Retention periods may vary depending upon the nature of the information.

Guests may request access to, correction of, updating of, anonymization of, or deletion of their personal information by submitting a written request to Carrara.

Carrara may decline deletion requests when information must be retained for:

• Tax obligations
• Accounting requirements
• Legal compliance
• Fraud prevention
• Chargeback defense
• Dispute resolution
• Contract enforcement
• Business record retention requirements

Carrara uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

No system can guarantee absolute security, and guests acknowledge that information transmitted electronically may involve inherent risks.

Carrara may utilize third-party providers for services including:

• Payment processing
• Email communications
• Hosting
• Data storage
• Analytics
• Hospitality service coordination

Such providers may process information on Carrara's behalf in accordance with applicable agreements.

Carrara does not knowingly collect personal information from children except as reasonably necessary to coordinate guest services requested by an adult guest.

Carrara may modify this Privacy Policy from time to time.

Updated versions will be posted through Carrara's website or platform and become effective upon posting.

Questions regarding this Privacy Policy may be directed to:

Carrara Collective — hospitality@carraracollective.com